Shipping policy

Thank you for shopping with Memory Fragments. Below you will find information about how we process and ship orders.

Order processing

Orders are prepared within approximately 10 days.

Please note that processing times may be extended during holidays, peak periods, or in the event of exceptional demand.

Shipping origin

Orders are shipped from Luxembourg City, Luxembourg.

Shipping destinations

We currently ship to selected destinations. Shipping availability may vary depending on the destination and the type of order.

If you would like to confirm whether we can ship to your location, please contact us at contact@memoryfragments.com.

Shipping fees

Shipping fees are calculated at checkout, unless otherwise stated.

We may offer free shipping for orders over EUR 2,000.

Delivery times

Delivery times vary depending on the shipping destination and the carrier selected for the order.

Once an order has been dispatched, delivery times are estimated and may be affected by external factors beyond our control.

Carriers

We work with shipping partners chosen according to the destination, size, and nature of the order.

The carrier used may vary from one order to another.

Customs and import duties

For orders shipped outside the European Union, customs duties, import taxes, and any related charges are the responsibility of the customer.

Memory Fragments is not responsible for delays caused by customs procedures.

Delivery issues

If your order arrives damaged, is delayed, or if you experience any issue with delivery, please contact us at contact@memoryfragments.com as soon as possible so we can assist you.

Contact

For any questions regarding shipping, please contact us at contact@memoryfragments.com.